We at Smart personal guide systems “TechnoTouch” (“Company,” “we,” “us,” “our”) strive to provide our customers with satisfactory service. If a customer does not receive their service within 7 days of the purchase date or has written proof of dereliction on our part, they may be eligible for a refund or cancellation of the service, subject to the following terms and conditions:
Refund Eligibility:
- Non-Delivery: If a customer has not received their service within 7 days of the purchase date and has not been provided with any communication regarding the delay, they may request a refund.
- Written Proof of Dereliction: If a customer has written proof of dereliction on our part, such as documented failure to deliver the promised service or failure to meet agreed-upon deadlines, they may be eligible for a refund.
Cancellation Policy:
- Cancellation Request: Customers who wish to cancel their service due to non-delivery or dereliction must submit a written cancellation request to our customer service team at [contact email] within 7 days of the purchase date or upon receiving written proof of dereliction.
- Cancellation Confirmation: Upon receiving a valid cancellation request, we will review the customer’s case and confirm the cancellation within a reasonable time frame.
Refund Process:
- Refund Request: Customers seeking a refund must submit a written refund request to our customer service team at [contact email] within 7 days of the purchase date or upon receiving written proof of dereliction.
- Review and Approval: We will review the refund request and assess its eligibility based on the provided documentation and our internal records.
- Refund Issuance: If the refund request is approved, we will initiate the refund process within [number of days] days of approval. The refund will be issued to the original payment method used for the purchase.
Exceptions:
- Service Satisfaction: This refund and cancellation policy does not apply to dissatisfaction with the quality or outcome of the service provided. We encourage customers to communicate any concerns or issues with our customer service team for resolution.
- Third-Party Services: If the service involves third-party providers or external factors beyond our control, such as technical issues or force majeure events, this refund and cancellation policy may not apply.
Contact Information:
If you have any questions or concerns regarding our refund and cancellation policy, please contact our customer service team at:
Smart personal guide systems “TechnoTouch”
Ar-Razi St., Amman 11194,
Amman, Jordan
Phone: 00962785154151
Email: info@technotouch.co
Note: This refund and cancellation policy is subject to change without prior notice. Please refer to the latest version of our policy for updates and revisions.
